The builder keeps each assigned item connected to its location, photos and work description. A forthcoming WhatsApp option will let contractors send ordinary updates without a SiteWarden account. This messaging workflow is not available yet.
The way it usually goes
Another app download can get in the way of a simple site update.
One visit covers several repairs, but the progress gets split across separate updates.
Blocked access and missing details need to reach the person who can help.
One message. Three clear next steps.Forthcoming · illustrative example
Contractor · WhatsApp
“Smith Street, Unit 4. Frame and hinge are fixed. Pool house is locked. No key in the lockbox, so I couldn’t fix the skirting.”
Photos + a voice note
Organised for your team to review
SiteWardenUnit 4
Bedroom frame
Submitted for review
Bathroom hinge
Submitted for review
Pool house skirting
Access blocked
Reported finished does not mean approved.
Instructions with the work context
The planned workflow sends the relevant location, issue and repair context through WhatsApp.
One natural update can cover several repairs
Tell the builder where you worked, what is finished and what stopped you. Include photos or a voice note; SiteWarden will help organise the information.
The builder reviews the work
Your message reports progress. The builder checks the evidence and accepts the repair or requests further work.
For contractors
How the work comes together.
Capture the details, make responsibility clear and keep progress connected to the same record.
1
Receive instructions
In the planned workflow, receive assigned repair context through WhatsApp.
2
Carry out the work
Complete the repairs you can access. Keep clear photos of the work and note any blockers.
3
Send an ordinary update
Reply with the location, repairs and evidence. Several defects can be covered in one update; unclear details may need a follow-up question.
Common questions
Do contractors need to download SiteWarden?
In the planned WhatsApp workflow, contractors will receive work and reply through WhatsApp without a SiteWarden download or account. Builders and internal site teams use the SiteWarden app and desktop workspace. This contractor workflow is not yet available.
Can one update cover several defects?
That is the planned experience: a contractor can describe several repairs in one message. SiteWarden will help associate the update and evidence with individual defects, while keeping uncertain matches visible.
Who approves completed work?
The builder or authorised project team reviews the evidence and accepts the repair or requests further work. A contractor reporting work finished is a completion claim, not an approval. AI does not verify the repair.
What can contractors see?
The planned WhatsApp experience shares the instructions and repair context relevant to assigned work. It does not give contractors the builder’s full workspace or permission to rewrite source defect information. Your team controls assignment and acceptance.
SiteWardenUnit 4